Help & Contact
Review common answers and troubleshooting tips for your image workflow.
Quick Answers
Common Questions
Answers for tool selection, upload, processing, download, and privacy questions.
How long does processing take?
Processing time varies by tool, image, and queue, and can range from tens of seconds to several minutes. Keep the page open.
Why did my image fail to upload?
Please ensure your image is in JPG, PNG, or WebP format and does not exceed 3 MB. If the issue persists, try refreshing or switching browsers.
Can I undo a completed edit?
Edits cannot be undone after processing, but you can always re-upload the original and try a different AI tool.
How do I contact support?
Use the contact button below to email us. We typically review messages within two business days.
Can I start editing for free right away?
Yes. Pick an AI tool, upload a photo, click edit, and get your result — no complex setup needed.
What if I'm not satisfied with the result?
You can switch to a different tool or re-edit with the same tool for a fresh result.
What image formats are supported?
JPG, PNG, and WebP are supported. Each image must be no larger than 3 MB.
Will my uploaded images be stored?
Images are sent to RunningHub for processing. Provider storage is governed by its policies; PicMelo currently cannot verify an automatic deletion timeframe. See our Privacy Policy.
Who is this tool for?
Job seekers needing ID photos, social media users wanting fun avatars, students making memes — anyone can easily use our AI magic.
Can I use it on mobile?
Yes. The page is optimized for mobile browsers. No app download required.
Contact us
We welcome product feedback, bug reports, privacy requests, and copyright concerns. Include the page URL and a clear description so we can investigate efficiently.
Product support
For failed uploads or unexpected results, include the selected tool, browser, device type, and error message. Do not email sensitive source images unless specifically requested.
Privacy and copyright
Use the subject line “Privacy Request” or “Copyright Concern.” Identify the relevant content and explain the action you are requesting.
Response time
We typically review messages within two business days. Complex privacy or copyright investigations may require additional time.
Email: vachel.chiang@gmail.com
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